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1. My sensor won’t connect

You can tell if you are connected to a sensor on the Instruments page. When your sensor is connected, it will display a small Bluetooth icon in the upper right hand corner. When the sensor is disconnected, the icon will disappear, and it will say Disconnected with an...

1. How long will my battery last?

1. How long will my battery last? Sensors use a common CR2032 lithium coin type cell. The battery will last for approximately 4 to 8 months under typical conditions, but there are certain conditions that will affect battery life. When Impact Detection is enabled, the...

2. My valuables name and profile data keep disappearing

If your Instrument’s name & profile data keep disappearing, the likely cause is one of two things: You do not have internet access which is causing problems syncing the data. You accidentally completely closed the App before the data could be saved. Wait...

2. How do I replace my battery?

The battery level of your sensor can be checked on the Instruments page using the battery gauge located in the upper right hand corner for the sensor summary. Notifications will also be sent once your battery level has dropped into the critical range. The sensor...

3. Humidity and Temperature icons have disappeared

Is your sensor’s name displaying but not the humidity & temperature icons in the Instruments page? If so, this means your sensor has been un-linked.  A sensor can currently only be linked to a single user’s account. Refer to “Using the Humiditrak...

3. How can I add a second sensor?

To add additional sensors, simply press the + button in the upper left hand corner from the Instruments page and follow the same process as linking your first sensor. For more detailed instructions refer to Getting Started, Section 2, Linking your first...

4. Why is my sensor’s data missing?

Sensor data in the Humiditrak App may be missing for the following reasons: The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device. If you do not have an internet connection,...

4. How do I change temperature units?

1) Navigate to the User Profile page. 2) Toggle the “Temp Units” setting to the desired...

5. Linking a sensor has failed

If you are trying to link a new sensor to your account and its keeps failing, it is typically caused by one of the following reasons:A poor or dropped internet connection. Your device must be connected to the internet throughout the linking process. Afterwards you can...