You can tell if you are connected to a sensor on the Instruments page. When your sensor is connected, it will display a small Bluetooth icon in the upper right hand corner. When the sensor is disconnected, the icon will disappear, and it will say Disconnected with an...

If your Instrument's name & profile data keep disappearing, the likely cause is one of two things: You do not have internet access which is causing problems syncing the data. You accidentally completely closed the App before the data could be saved. Wait until you...

Is your sensor's name displaying but not the humidity & temperature icons in the Instruments page? If so, this means your sensor has been un-linked.  A sensor can currently only be linked to a single user's account. Refer to "Using the Humiditrak App with multiple...

Sensor data in the Humiditrak App may be missing for the following reasons: The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device. If you do not have an internet connection,...

If you are trying to link a new sensor to your account and its keeps failing, it is typically caused by one of the following reasons:A poor or dropped internet connection. Your device must be connected to the internet throughout the linking process. Afterwards you can...

Contacting Support for the Humditrak Sensor: The quickest way to contact support for the Humiditrak Sensor is through the App. Simply go to the User Profile page, then select Contact Support. You can now type in your question and we will respond as quickly as...